Shipping and Delivery Policy

Delivery Options

We deliver straight to your home or office anywhere in South Africa.

• Courier Delivery with a cost of R75 on all orders.

Additional Charges

There are no extra fees or additional charges for shipping and delivering your order.

Processing, Handling & Delivery Timeframes

Once your order is placed, the following timelines apply:

• Order Cut-Off Time: 2:00PM (SAST)
• Handling Time: 1 – 2 business days (Monday – Friday)
• Transit Time: 5 – 7 business days (Monday – Friday) within South Africa.
• Total Delivery Time: 6 – 9 business days (Monday – Friday) within South Africa.

Note: Business days are Monday to Friday, excluding weekends and public holidays.

Shipping Locations

We only deliver within South Africa.

Shipping Carriers

We utilize the following couriers for order deliveries:

• Aramex
• Buffalo International Logistics

Order Tracking

Once your order is dispatched, you’ll receive an email with your delivery details and a tracking number. You can also track your order on our Track Your Order page.

Damages & Issues

Please inspect your order upon delivery. If you notice any damage, incorrect items, or missing products, check them in the presence of the courier and please Contact Us immediately. We’ll resolve the issue as quickly as possible.

Lost Orders

We guarantee the delivery of all orders. If your package is lost, stolen, or damaged, we will either send a replacement or issue a full refund.

Order Cancellations

You can cancel your order at any stage during the handling, shipping and delivery process. Please Contact Us if you need to cancel your order, and we’ll be happy to assist you.

Order Modifications

You can modify or amend your order items before they are dispatched. Please Contact Us if you need to change anything on your order, and we’ll assist you.

Delivery Delays

While rare, delays can sometimes occur, particularly in remote areas. If your delivery takes longer than expected, please Contact Us, and we’ll assist you.

Failed Deliveries

If no one is available to receive your package at the delivery address, we’ll notify you of the failed attempt. We’ll then work to reschedule the delivery within 24-48 hours.

Changing Your Delivery Address

If you need to update your delivery address due to a mistake or change, simply reply to your order confirmation email with the correct details, or please Contact Us for assistance.

Our Contact Information

Yoink (Pty) Ltd – Reg No: 2025/163438/07

Phone: +27 87 822 2777
Email: hello@yoink.co.za
WhatsApp: +27 76 690 9176
Customer Support: Contact Us

Office Address (We’re an online-only store)
292 Surrey Avenue
Ferndale, Randburg
Gauteng, 2194
South Africa

Business Hours
Monday to Friday: 9:00AM – 5:00PM (SAST)
Closed on Weekends & Public Holidays