Privacy Policy
Overview
This Privacy Policy applies to all users of our website (https://www.yoink.co.za/). Its purpose is to explain how and why we collect and use your personal information, in compliance with the Protection of Personal Information Act 4 of 2013 (“POPI”).
Protecting Your Information
We have implemented various security measures to safeguard your personal information when making purchases or accessing your data. Our internal data protection policies are designed to handle any potential breaches, and we monitor access to your information closely.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect information from you when you register on our site, make a purchase, subscribe to our newsletter, participate in a survey, or complete a form.
When you register or place an order, you may be asked to provide details such as your name, email address, mailing address, date of birth, phone number, or online identifiers. However, you can browse our site without providing personal information.
In addition, when you browse our site, whether anonymously or while logged in, we may collect data related to your visit, including the duration and the pages you view. We may also gather geographical details and information about your device, such as its type, IP address, browser, and operating system.
You can update your personal information at any time by logging into your account.
By using our website, you confirm that the information you provide is accurate, current, and truthful. You further confirm that the information does not impersonate anyone, misrepresent any entity, or falsely state any affiliations.
We Collect Device Information Using the Following Technologies
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including email address, and phone number). We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you.
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site and Google Customer Reviews to collect reviews – you can read more about how Google uses your Personal Information here: https://policies.google.com/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined above, including fulfilling orders and providing services. If you wish to have your data removed, please Contact Us.
By using our website, you consent to us retaining your personal information for as long as needed to fulfill our obligations.
Third-Party Links
Occasionally, we may feature third-party products or services on our website. These external sites have separate privacy policies, and we have no responsibility for their content or activities. However, we welcome feedback on these sites to maintain the integrity of our site.
Terms and Conditions
For information on how we govern the use of our website, please refer to our Terms and Conditions.
Your Consent
By using our website, you consent to our Privacy Policy.
How to Lodge a Complaint with the Information Regulator
If you have any concerns regarding our Privacy Policy or our compliance with it, we encourage you to lodge a complaint with the Information Regulator. Visit https://inforegulator.org.za for contact details.
You have the right to exercise all the rights outlined by POPI. Our PAIA Manual is available here.
Changes to Privacy Policy
You can review the most current version of Privacy Policy at any time at this page.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Our Contact Information
Yoink (Pty) Ltd – Reg No: 2025/163438/07
Phone: +27 87 822 2777
Email: hello@yoink.co.za
WhatsApp: +27 76 690 9176
Customer Support: Contact Us
Office Address (We’re an online-only store)
292 Surrey Avenue
Ferndale, Randburg
Gauteng, 2194
South Africa
Business Hours
Monday to Friday: 9:00AM – 5:00PM (SAST)
Closed on Weekends & Public Holidays