Frequently Asked Questions

• You can contact us at +27 87 822 2777
• Or send us a WhatsApp on +27 76 690 9176
• Or send us an email at hello@yoink.co.za
• Or via our contact form on our Contact Us page.
• Or send us any correspondence or mail to our office address at 292 Surrey Avenue, Ferndale, Randburg, Gauteng, 2194, South Africa.
• Our Business Hours are Monday to Friday: 9:00AM – 5:00PM (SAST) – Closed on Weekends & Public Holidays.
• The Company Registration Number for Yoink (Pty) Ltd is 2025/163438/07.

1. Click on the product(s) that you would like to order.
2. Select the quantity and then click Add to cart.
3. Click on the shopping bag icon at the top right on the page.
4. Check your cart and then click Proceed to checkout.
5. Fill in all your customer information and delivery address.
6. Review your order summary.
7. Select your preferred payment method.
8. Read our Terms and Conditions.
9. Click Place order if you agree to our Terms and Conditions.
10. Make payment via the payment method you have selected.
11. Your order summary will then be displayed and you will receive an email confirmation of your order.

We Accept the Following Payment Methods:

• iKhokha: Visa Credit and Debit Cards, Mastercard Credit and Debit Cards & Instant EFT.
• Yoco: Visa Credit and Debit Cards, Mastercard Credit and Debit Cards, American Express Credit Cards, Apple Pay & Instant EFT.
• EFT: Make payment via EFT from any South African bank.

View our Payment Policy

No, you don’t need to register an account to place an order. You can order as a guest on checkout.

Reasons to create an account on Yoink!

• Speed your way through checkout.
• Track your orders easily.
• Easily view all your past orders.

Your personal data will be used to process your orders, support your experience throughout this website, and for other purposes described in our Privacy Policy.

If you would like to have your account and data deleted, please Contact Us to assist.

We don’t have a walk-in store, but we’re happy to assist you online. Inventory is obtained from different suppliers as needed for each order, with no stock kept on-site.

View our About Us

We will mainly send all order updates and communications to your email, so please check your inbox for any messages from us.

We deliver straight to your home or office anywhere in South Africa.

• Courier Delivery with a cost of R75 on all orders.

View our Shipping and Delivery Policy

Once your order is placed, the following timelines apply:

• Order Cut-Off Time: 2:00PM (SAST)
• Handling Time: 1 – 2 business days (Monday – Friday)
• Transit Time: 5 – 7 business days (Monday – Friday) within South Africa.
• Total Delivery Time: 6 – 9 business days (Monday – Friday) within South Africa.

Note: Business days are Monday to Friday, excluding weekends and public holidays.

View our Shipping and Delivery Policy

There are no extra fees or additional charges for shipping and delivering your order.

View our Shipping and Delivery Policy

We only deliver within South Africa.

View our Shipping and Delivery Policy

We utilize the following couriers for order deliveries:

• Aramex
• Buffalo International Logistics

View our Shipping and Delivery Policy

Once your order is dispatched, you’ll receive an email with your delivery details and a tracking number. You can also track your order on our Track Your Order page.

View our Shipping and Delivery Policy

Please inspect your order upon delivery. If you notice any damage, incorrect items, or missing products, check them in the presence of the courier and please Contact Us immediately. We’ll resolve the issue as quickly as possible.

View our Shipping and Delivery Policy

We guarantee the delivery of all orders. If your package is lost, stolen, or damaged, we will either send a replacement or issue a full refund.

View our Shipping and Delivery Policy

You can cancel your order at any stage during the handling, shipping and delivery process. Please Contact Us if you need to cancel your order, and we’ll be happy to assist you.

View our Shipping and Delivery Policy

You can modify or amend your order items before they are dispatched. Please Contact Us if you need to change anything on your order, and we’ll assist you.

View our Shipping and Delivery Policy

While rare, delays can sometimes occur, particularly in remote areas. If your delivery takes longer than expected, please Contact Us, and we’ll assist you.

View our Shipping and Delivery Policy

If no one is available to receive your package at the delivery address, we’ll notify you of the failed attempt. We’ll then work to reschedule the delivery within 24-48 hours.

View our Shipping and Delivery Policy

If you need to update your delivery address due to a mistake or change, simply reply to your order confirmation email with the correct details, or please Contact Us for assistance.

View our Shipping and Delivery Policy

To request a return, please Contact Us or submit a return request here or you can log a warranty claim request here. Once your return is approved, we’ll send you a return shipping label and instructions. Items returned without prior approval won’t be accepted.

View our Return and Refund Policy

We offer a 365-days Return and Refund Policy, meaning you have 365 days from your date of purchase to request a return.

View our Return and Refund Policy

To qualify for a return, your product must meet these conditions:

• Items must be in its original packaging.
• Items that was delivered defective, damaged, incorrect and missing parts due to errors not of your own.
• Items must be unused, undamaged, complete and not missing parts unless due to our error.
• Or used and/or unused items that are still within the warranty and guarantee period.
• You must provide proof of purchase.

View our Return and Refund Policy

To exchange an item, you’ll need to return the original product first. Once your return is approved, you can place a new order for the item you want.

View our Return and Refund Policy

We do not charge restocking fees.

View our Return and Refund Policy

All returns are free! We’ll arrange a courier to collect the item at no cost to you.

View our Return and Refund Policy

We want you to shop with confidence, which is why our products are covered by a 365 days Warranty and Guarantee.

All our products come with a minimum 365 days warranty and guarantee.

If you discover a defect within the first half of the warranty and guarantee period from the purchase date (as shown on your proof of purchase), we will gladly repair, replace, issue store credit, or provide a full refund.

For defects identified after the first half and within the second half of the warranty and guarantee period, we are happy to repair or replace the product.

You can log a warranty claim request here. Need assistance with a warranty claim? Contact Us for support and more details.

Additional Information:

All warranty claims go through an approval process handled by either Yoink and/or the manufacturer.

Please note that we do not cross-ship. This means we will only process returns once the defective product has been received, inspected, and approved for repair, replacement, store credit, or refund.

Warranty coverage will be void if:

• The product has been opened, tampered with, or altered.
• The serial number, manufacturer model, part number, or warranty sticker is missing, damaged, altered, or unreadable.
• The defect is due to wear and tear or physical damage.
• If a certified professional did not install it – (Depending on the nature of the product, eg. electronic components and/or repair parts).

For any further information, please Contact Us.

View our Return and Refund Policy

Once we receive and inspect your return, we’ll notify you about the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and credit card providers may take additional time to process the refund.

If more than 10 business days have passed since your refund was approved and you have not received your refund as of yet, please Contact Us.

View our Return and Refund Policy

• You can subscribe to our newsletter on our Newsletter Subscription page.
• Or please Contact Us to assist.

• You can manage your newsletter subscription on your My Account page, by clicking on Manage your newsletter preferences.
• Or simply go the the last newsletter received from us, and click on Unsubscribe at the bottom of the email.
• Or please Contact Us to assist.